Support

Need a hand? Start here.

Buying tokens, checking a meter, or seeing your collections — whatever it is, we’ve got you.

I’m a tenant

Buy prepaid electricity & water tokens any time on TswanaPay, straight from your phone.

TswanaPayBuy tokens →

I’m a landlord

See collections, usage and alerts for every unit in real time, or talk to us about adding meters.

Message our team
Common questions

Quick answers.

How do I buy electricity or water tokens?
Go to tswanapay.com, enter your meter number and the amount you want, and pay. Your token is generated instantly — enter it on your meter keypad to load the credit.
My meter is out of credit — what now?
Simply buy a new token on TswanaPay and enter it on your meter. Credit loads immediately. If the meter doesn’t accept it, message our support team and we’ll sort it.
I bought a token but didn’t receive it.
Check your transaction history on TswanaPay first. If the payment went through but no token appeared, contact support@factorfast.co.bw or WhatsApp us with your meter number and payment reference, and we’ll re-issue it.
How do I read my meter number?
Your meter number is printed on the front of the meter and on your statement. If you can’t find it, send us a photo of the meter on WhatsApp and we’ll identify it for you.
I’m a landlord — how do I see my collections?
You get a real-time dashboard showing usage, payments and alerts for every unit. If you don’t have access yet, contact us and we’ll set you up.
How do I get meters installed in my building?
Book a free site assessment. We’ll walk your property, recommend the right meters, and show you the numbers before you commit. Start on WhatsApp →
Still stuck? Talk to the right human

Three doors. Pick yours.

Meter not working?

Power or water off, meter blank or faulty — , our Lead Technical Manager.

Token or account trouble?

Token not arriving, payments, statements or office matters — .

New meters for your building?

Assessments, quotes and everything sales — WhatsApp Sales →.

Statements, invoices or account queries? Best on email, so there’s a paper trail — write to Duduetsang in Accounts: email protected
Still stuck?

Talk to a real person.

Our team answers WhatsApp during office hours, Monday to Friday. Tell us your meter number and what’s happening.

Book my free assessment Email support@factorfast.co.bw